Privacy policy

Introduction

Welcome to Kayvora. This Privacy Policy explains how Kayvora ("we," "us," or "our") collects, uses, discloses, stores, and protects your personal information when you visit our website at kayvora.myshopify.com, place an order, or interact with our services. By using our website or purchasing products from Kayvora, you agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy, maintaining transparency about how we handle your information, and complying with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Store Information and Privacy Contact

The official store name is Kayvora. For privacy-related questions, data protection requests, or to exercise your consumer rights under applicable law, please contact us using the following information:

  • Email: content@kayvora.shop
  • Phone: 2624659757
  • Mailing Address: 460 Driving Park Ave, Rochester, NY 14613, United States

We will respond to verified privacy requests in accordance with applicable law, typically within 45 days of receipt.

Information We Collect

Kayvora collects several categories of personal information when you visit our website, create an account, place an order, subscribe to our mailing list, or otherwise interact with our services. The categories of information we may collect include:

Order and Account Information

When you place an order or create an account with Kayvora, we collect information necessary to process your purchase and provide customer service. This includes:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment information (credit card details, billing information)
  • Order history and purchase records
  • Account preferences and settings
  • Customer support communications and correspondence

Payment Information: Payment card details are collected and processed securely by our third-party payment processors. Kayvora does not store complete payment card numbers on our servers; we retain only partial card information (such as the last four digits) for order verification and customer service purposes.

Device and Technical Information

Our website automatically collects certain technical information from the devices you use to access our services. This information helps us improve website functionality, security, and user experience. Device and technical information may include:

  • IP address
  • Browser type and version
  • Operating system
  • Device identifiers and characteristics
  • Internet service provider
  • Referral source (the website or link that brought you to our site)
  • Pages visited and content viewed
  • Time and date of visits
  • Session duration and interaction patterns
  • Language preferences
  • Geographic location (derived from IP address)

Cookies and Tracking Information

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior and preferences. This information includes:

  • Shopping cart contents and session data
  • Website preferences and settings
  • Marketing campaign interaction and attribution data
  • Analytics data regarding website usage and performance
  • Advertising engagement and conversion tracking

Communications and Customer Service Information

When you contact us, subscribe to our newsletter, participate in surveys, leave product reviews, or otherwise communicate with Kayvora, we collect:

  • Email messages and correspondence
  • Customer service requests and support tickets
  • Survey responses and feedback
  • Product reviews and ratings
  • Marketing preferences and communication consents

Information from Third Parties

We may receive information about you from third-party sources, including:

  • Payment processors and financial institutions (transaction verification, fraud prevention)
  • Shipping carriers (delivery confirmation, tracking updates)
  • Analytics providers (aggregated usage data, demographic insights)
  • Advertising partners (campaign performance, attribution data)
  • Social media platforms (if you interact with our social media presence or use social login features)

How We Use Your Information

Kayvora uses the personal information we collect for the following business and commercial purposes:

Order Processing and Fulfillment

  • Processing and fulfilling your orders
  • Verifying payment information and completing transactions
  • Arranging shipping and delivery (standard delivery time: 3-5 working days; shipping within the United States is FREE)
  • Sending order confirmations, shipping notifications, and delivery updates
  • Managing returns, exchanges, and refunds (our voluntary return policy allows returns within 30 days of delivery)

Customer Service and Support

  • Responding to your inquiries, questions, and support requests
  • Providing product information and assistance
  • Resolving disputes and troubleshooting issues
  • Managing your account and preferences
  • Improving our customer service operations

Website Operation and Improvement

  • Operating, maintaining, and improving our website and services
  • Analyzing website usage, traffic patterns, and user behavior
  • Testing new features and functionality
  • Troubleshooting technical issues
  • Optimizing website performance and user experience
  • Conducting research and development

Personalization and Recommendations

  • Personalizing your shopping experience
  • Providing product recommendations based on your browsing and purchase history
  • Customizing website content and display
  • Remembering your preferences and settings

Marketing and Communications

  • Sending promotional emails, newsletters, and special offers (you may opt out at any time)
  • Informing you about new products, sales, and events
  • Conducting surveys and requesting feedback
  • Managing promotional campaigns and contests
  • Measuring marketing effectiveness and campaign performance

Security and Fraud Prevention

  • Detecting, preventing, and investigating fraud, abuse, and security incidents
  • Verifying identity and preventing unauthorized access
  • Protecting against malicious, deceptive, or illegal activity
  • Enforcing our Terms of Service and other policies
  • Complying with security best practices and industry standards

Legal Compliance and Protection

  • Complying with applicable laws, regulations, and legal processes
  • Responding to lawful requests from government authorities
  • Protecting our rights, property, and safety, and those of our customers and others
  • Enforcing our agreements and policies
  • Maintaining records for accounting, tax, and regulatory purposes

How We Share Your Information

Kayvora does not sell your personal information to third parties for their own marketing purposes. We share your information only in the limited circumstances described below:

Service Providers and Business Partners

We share personal information with trusted third-party service providers who perform services on our behalf. These service providers are contractually obligated to use your information only as necessary to provide their services to us and to protect your information. Our service providers include:

E-commerce Platform and Hosting: Our website is hosted on Shopify, which provides the technical infrastructure and e-commerce platform for our online store. Shopify processes and stores your information on our behalf, including order data, account information, and website activity. Shopify's use of your information is governed by their privacy policy, available at shopify.com/legal/privacy.

Payment Processors: We use third-party payment processors to handle credit card transactions and other payment methods securely. Payment processors receive your payment information to complete transactions and prevent fraud. They operate under strict Payment Card Industry Data Security Standards (PCI DSS).

Shipping and Fulfillment Partners: We share shipping information (name, address, phone number, order details) with shipping carriers and fulfillment partners to deliver your orders. Shipping within the United States is FREE, and standard delivery takes 3-5 working days.

Analytics Providers: We use analytics services (such as Google Analytics) to understand how visitors use our website, measure traffic and usage trends, and improve our services. These providers may use cookies and similar technologies to collect information about your website activity.

Marketing and Advertising Partners: We may share information with advertising networks, social media platforms, and marketing service providers to deliver targeted advertisements, measure campaign effectiveness, and manage email marketing. This may include sharing hashed email addresses, device identifiers, and usage data for advertising attribution and audience building.

Customer Service and Communication Tools: We may use third-party customer service platforms, email service providers, and communication tools to manage customer inquiries, send transactional emails, and deliver marketing communications.

Business Transfers

If Kayvora is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred or disclosed as part of that transaction. You will be notified via email and/or a prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have regarding your information.

Legal Requirements and Protection

We may disclose your personal information when required by law or in response to valid legal processes, including:

  • Complying with subpoenas, court orders, or other legal obligations
  • Responding to lawful requests from government authorities, law enforcement, or regulatory agencies
  • Protecting the rights, property, or safety of Kayvora, our customers, or others
  • Enforcing our Terms of Service or other agreements
  • Investigating or preventing fraud, security incidents, or illegal activity

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you choose to connect your account with a third-party service or participate in a co-branded promotion.

Cookies and Tracking Technologies

Kayvora uses cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity, remember your preferences, and improve your experience on our website.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. Cookies allow the website to recognize your device and remember information about your visit, such as your preferences, shopping cart contents, and login status.

Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as shopping cart operation, secure login, payment processing, and session management. You cannot opt out of essential cookies without affecting website functionality.

Performance and Analytics Cookies: These cookies collect information about how visitors use our website, including which pages are visited most often, how long users spend on each page, and any error messages encountered. This information is aggregated and anonymous, and we use it to improve website performance and user experience.

Functionality Cookies: These cookies allow the website to remember choices you make (such as language preferences, region, or currency) and provide enhanced, personalized features. They may also be used to remember changes you've made to text size, fonts, and other customizable elements.

Advertising and Marketing Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They may be used to limit the number of times you see an advertisement, measure the effectiveness of advertising campaigns, and track whether you've visited an advertiser's website after seeing an ad. These cookies may track your browsing activity across different websites.

Third-Party Cookies

Our website may include cookies and tracking technologies from third-party service providers, including:

  • Google Analytics: We use Google Analytics to analyze website traffic and usage patterns. Google Analytics uses cookies to collect information such as pages visited, time spent on the site, and traffic sources. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.
  • Social Media Platforms: We may use cookies and pixels from social media platforms (such as Facebook, Instagram, Pinterest) to measure the effectiveness of our social media campaigns, deliver targeted advertising, and enable social sharing features.
  • Advertising Networks: We may work with third-party advertising networks that use cookies to deliver personalized advertisements based on your browsing behavior and interests.

Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. You can also delete cookies that have already been set. However, please note that disabling or deleting cookies may affect the functionality of our website and limit your ability to use certain features, such as maintaining items in your shopping cart or staying logged in to your account.

To manage cookies, you can adjust your browser settings:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and website data
  • Edge: Settings > Privacy, search, and services > Cookies and site permissions

You may also use third-party tools and browser extensions to manage tracking technologies and opt out of interest-based advertising. For more information about online advertising and your choices, visit:

  • Digital Advertising Alliance (DAA): optout.aboutads.info
  • Network Advertising Initiative (NAI): optout.networkadvertising.org

Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no industry-wide standard for recognizing or responding to DNT signals. Our website does not currently respond to DNT browser signals, but we provide you with choices about the collection and use of your information as described in this Privacy Policy.

California Consumer Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information. This section describes your CCPA/CPRA rights and how to exercise them.

Categories of Personal Information We Collect

Under the CCPA/CPRA, we collect the following categories of personal information: