Contact Us
Get in Touch with Kayvora
We're here to help! Whether you have a question about a product, need assistance with an order, or want to learn more about our services, the Kayvora team is ready to assist you. We value every customer and strive to provide prompt, helpful support for all your needs.
Contact Information
For general inquiries, product questions, or customer support, please email us at:
content@kayvora.shop
We typically respond to email inquiries within one business day. For order-specific questions, please include your order number in the subject line to help us serve you faster.
Phone
Prefer to speak with us directly? Call our customer service team at:
(262) 465-9757
Our phone lines are available Monday through Friday during business hours. If you reach our voicemail, please leave a detailed message with your contact information and we'll return your call as soon as possible.
Mailing Address
You can reach us by mail at:
Kayvora
460 Driving Park Ave
Rochester, NY 14613
United States
Business Hours
Our customer service team is available to assist you:
- Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)
- Saturday – Sunday: Closed
While our office is closed on weekends and major U.S. holidays, you can email us anytime at content@kayvora.shop and we'll respond on the next business day.
Response Times
We're committed to providing timely support:
- Email inquiries: Typically answered within one business day
- Phone calls: Answered during business hours, with voicemail callbacks within one business day
- Peak periods: During busy shopping seasons or promotional events, response times may extend slightly, but we always aim to get back to you as quickly as possible
Order, Shipping & Returns Inquiries
Order Questions
If you have questions about placing an order, tracking a shipment, or need to modify an order that hasn't shipped yet, please contact us at content@kayvora.shop or call (262) 465-9757. Be sure to include your order number to help us locate your purchase quickly.
Shipping Information
All orders ship to addresses within the United States with free shipping. Standard delivery time is 3–5 business days from the date your order is processed and shipped. For specific questions about your shipment or tracking information, please reach out to our team with your order number.
Returns & Exchanges
We accept returns within 30 days of delivery. If you need to initiate a return, request an exchange, or have questions about our return policy, please contact us at content@kayvora.shop or call (262) 465-9757. Our team will guide you through the return process and provide you with all necessary instructions.
For complete details about eligibility, condition requirements, and the return process, please visit our Returns & Refunds policy page.
We're Here to Help
At Kayvora, your satisfaction is our priority. No question is too small, and we're always happy to assist. Whether you're browsing our products, tracking a delivery, or need support after your purchase, don't hesitate to reach out. We look forward to hearing from you!